Support & Training

Support

Phoenix software is supported by THS customer support, a superb team providing excellent service and functionality.

We are able to offer clients 24/7 support every day of the year and can tailor our support options to suit your business.

The Support Team review call data regularly and proactively contact sites to provide system solutions to maintain software in optimum operating state.

Hours of Operation

Monday – Friday:	9.00am – 5.00pm
After Hours:	Maximum 2 Hour response time

Contact Support

Phone:	+64 (9) 448 2516
Fax:	+64 (9) 448 2517
Email:	support@ths.co.nz

Training

With Phoenix training you will gain essential and advanced skills for:

Day to day system operation
Optimum use of software
Proven time saving techniques
Effective reporting
Trouble-shooting
Maximise staff efficiency

We offer a variety of courses from on site training tailored to your needs to regional workshops on Phoenix Hotel Manager, Event Manager and Reservations Online.

Training consists of both practical and theoretical examples with questionnaires and problem solving exercises. THS are able to provide training records for staff.